Corporate Training


Corporate Training – Functional Training

Behavioral and Interpersonal Training
  • Time Management
  • Customer Orientation/Customer Sensitivity
  • Customer Handling skills
  • Decision Making skills
  • Inter personal Relationship Program.
  • Channel Management
  • Team Building
  • Stress Management
  • Conflict Management
  • Attitude & Behavior at work
  • Motivation & Self esteem
  • Leadership Skills
  • Presentation Skills
  • Assertiveness
  • Supervisory Development Program
  • Executive Development Program

Customer service
  • Customer Service Skills
    • Understanding the requirement
    • Listening
    • Empathy
  • Service delivery
    • Pace
    • Process orientation
    • Effectiveness vs. efficiency
  • Delight factors
    • Curt to courteous
    • Exceeding expectations

Sales/ Retail Training
  • Selling & Negotiation Skills
    • Customer service
    • Counter sales and consultative selling
    • Super store personality
    • Customer Behavior
    • Stock & Inventory Management
    • Visual Merchandising

Email Etiquette
  • Etiquette aspects in Email
    • Naming the mail
    • Salutations and formal closing
    • Choice of language
    • Attachments and reports
  • Email management
    • Priorities in replies
    • Organizing inward mails

Problem Solving
  • Creativity and Problem solving
  • Lateral Thinking
  • Aptitude skills


Enquiry Now